Our clients often remark on what a great atmosphere we have in the salon and what a nice “feel” it has. I burst with happiness when I hear these remarks because that environment in our salon didn’t happen by accident.
I have such an enormous passion for small business and I love to share my experiences on how I created a positive culture amongst my team and my salon as it truly is my happy place.
When starting Spoilt Hair Retreat i envisaged a positive work environment where clients felt at home and staff felt loved. I dreamed to create a workplace that my staff would never want to leave, a fun, relaxed atmosphere where we all respect and treat each other equally but still deliver quality & professional service. Hopefully also resulting in the clients never wanting to leave.
In creating this vision I haven’t always got it right. I know, so hard to believe but it’s true. Staff did leave and so have clients and it hurts every time but I try to see it as an opportunity to learn, grow and improve. Life isn’t perfect and I don’t always get it right and I am sure I will continue to make mistakes.
BUT right now in this moment I can boast that for the past few years I’ve had the best team any business could ask for. We share a mutual respect and kindness for one another and I can say with confidence I have a team that genuinely wants to see the business and each other succeed. I see my own values and that of the salon represented firmly by my girls every day and I could not be more proud.
So why are my staff so awesome?
This is not something that I can wrap up in one little post but I’ll attempt to scratch the surface with what I consider to be the key factors.
No1 Hire Right – It takes years of trial and error when hiring staff to recognise the right personality for your workplace dynamic and it’s no secret that staffing is the number one battle in small business. All I can say is know whats important to you and look for those qualities in your applicants. For me it I look for:
- a good heart
- a desire to succeed
- a team player